Cancellation Policy:
At AL3ati shirt , we strive to provide our customers with the best quality products and excellent customer service. We understand that circumstances may arise, leading you to reconsider your purchase. Therefore, we have established a cancellation policy to address such situations.
1. Cancellation Period:
Customers are eligible to cancel their order within 24 hours of placing it. After this time, cancellations may not be possible as your order might be in the processing stage or already shipped. Therefore, we encourage customers to contact our customer support team immediately for cancellations.
2. Cancellation Methods:
To cancel your order, please contact our customer support team via email or telephone. Make sure to provide all relevant order details, including the order number, product(s) purchased, and your contact information. Our team will guide you through the cancellation process and provide the necessary instructions.
3. Cancellation Refunds:
If your cancellation request is received within the designated cancellation period, we will process a full refund for the amount paid and notify you accordingly via email. Please note that it may take a few business days for the refund to reflect in your account, depending on the payment method used during the purchase.
4. Partial Cancellations:
In some cases, customers may request to cancel specific items from their order instead of canceling the entire order. While we try our best to accommodate such requests, it is subject to the availability of the requested action. Our customer support team will assist you accordingly and provide options based on the availability of partial cancellations.
5. Customized Products:
If you have placed an order for customized shirts, cancellation requests will be evaluated on a case-by-case basis. Due to the personalized nature of these products, cancellations may not be possible once production has commenced. However, we will do our best to find a mutually acceptable solution and review each request individually.
6. Exchanges instead of Cancellations:
If you are unsatisfied with your purchase and wish to explore alternatives to cancellation, we offer exchange options within our return policy guidelines. Please refer to our return policy section for detailed information on how to proceed with exchanges.
We encourage all our customers to carefully review their orders before finalizing the purchase to mitigate the need for cancellations. However, we understand that emergencies and changes of mind can occur, and our cancellation policy aims to address these situations in a fair and efficient manner.
Should you have any further questions or require clarification, please do not hesitate to contact our customer support team. We are here to assist you and ensure your shopping experience at AL3ati shirt is delightful.
